Reverse Logistics
Reverse logistics, the process of managing returns, is a reality for any company providing goods and services to the marketplace. Returns cost more than the actual order and impact your bottom line. Enlinx minimizes returns by eliminating the controllable reasons providing accuracy in shipments to the customer by utilizing our state of the art pick pack ship system. Managing returns effectively allows you to recapture value or reduce write-offs, while keeping your customers happy.
Enlinx will help you design, plan, and implement a reverse supply chain that supports your profit goals and provides you the maximum value for your assets. We bring to reverse logistics the exacting management, resources, and technology required to increase control and asset recovery, improve information management, and save administrative time.
Each returned unit is identified, counted, and inspected according to guidelines established jointly by The Order Fulfillment Group and you. These guidelines identify the criteria that are used to determine a returned product's final disposition (credit, refund, replace). Products returned to our fulfillment center in good condition are returned to stock. Non-conforming goods are either held for re-work, disposed of or sent back to the original manufacturer. Our customer establishes these rules.
Upon completion of each RMA, customers will have access to online reports comparing the actual quantity returned and the disposition (credit, refund, replace) of each unit. The Order Fulfillment Group's goal is to process and report each RMA within 5-7 working days. If a replacement is necessary, our fulfillment center staff will pick, pack and ship the appropriate replacement item(s).